Revolutionizing Customer Service with Dynamics 365 Customer Service.

Dynamics 365 Customer Service is a customer relationship management (CRM) platform that provides tools for customer service management, case management, and knowledge management. It helps organizations to provide personalized customer service experiences across multiple channels such as email, chat, social media, and phone. It also provides insights into customer interactions and feedback to help organizations improve their customer service processes. Below is a set of features of Customer Service

Microsoft Dynamics 365 Customer Service Features.
Customer Service Features

License Types

User subscription: The Dynamics 365 user subscriptions classify users into two types. One user type is a “full user” and the other is a “light user”. Full users are the users whose work requires use of the feature-rich business app’s functionality.

Dynamics 365 Customer Service Scenario

Dynamics 365 Customer Service Scenario

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