Dynamics 365 Customer Service is a customer relationship management (CRM) platform that provides tools for customer service management, case management, and knowledge management. It helps organizations to provide personalized customer service experiences across multiple channels such as email, chat, social media, and phone. It also provides insights into customer interactions and feedback to help organizations improve their customer service processes. Below is a set of features of Customer Service
User subscription: The Dynamics 365 user subscriptions classify users into two types. One user type is a “full user” and the other is a “light user”. Full users are the users whose work requires use of the feature-rich business app’s functionality.
Dynamics 365 Customer Service Scenario
For more info please visit the Microsoft Dynamics 365 Customer service documentation.